Email Success
Get your emails opened, read, and actioned. Receive fewer emails asking for clarification and build your reputation as someone who is competent, efficient and easy to work with.
1 half-day
You’ll learn how to
Apply the latest neuroscience on reading digital texts to get your emails opened, read and actioned
Write concise, coherent introductions that give busy, scanning readers the information they seek
Resolve complaints and decline respectfully
Write in step with your organisation’s brand and core values
Format your body text for quick, accurate, trouble-free reading
You’ll be introduced to
N.Z.’s Plain Language Act and how it affects you
Current best-practice for business and workplace emails
Your Instructor
Morag MacTaggart
Morag has coached and trained workplace writers from all spheres, from senior executives to staff that spend most of their day in the field. She has worked alongside large corporates, local and regional government, not for profits, and small businesses.
With over twenty-five years’ English teaching experience, Morag brings an extensive understanding of the best ways to foster active learning. Her lively approach coupled with plenty of laughter builds a constructive learning environment. From here, new skill acquisition and, most importantly, lasting change can take place.
